PRIME DIGITAL RMA instruments request form

If you have already checked with your ROVER distributor about the nature of the fault and the problem cannot be solved with a simple sw or plan of memory up-grade (terrestrial Tv channel list and Sat plans) or with a simple repair that can be made locally, in any case we suggest you to read the various "F.A.Q", to view our "News & videos" and the information on our "Technical support" section.

If the instrument is really amaged/faulty, fill in (or ask your vendor to fill in) the form to require an RMA (Return Material Authorization). The authorisation will be sent in approx two working days.

PRIME DIGITAL RMA request FORM for PRIME DIGITAL instruments repair 05-2016

  • Click here if you want to download the application form to obtain the authorisation to send your meter back in pdf format (not editable),
  • Click here if you want to download the application form to obtain the authorisation to send your meter back in doc format (editable).

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 This is the example of the LETTER (RMA) you will receive
for the return of OUT of WARRANTY instruments

 ROVER_FAC_SIMILE_RMA_authorization_number_OUT_of_WARRANTY_05-2016


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This is the example of the LETTER (RMA) you will receive
for the return of UNDER WARRANTY instruments

 OVER_FAC_SIMILE_RMA_authorization_number_UNDER_WARRANTY_06-2016


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This in the example of tht "SHIPMENT LABLE" that you will receive

ROVER_shipment_label_example_May_2014_EN





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