• If you have already checked with your ROVER distributor about the nature of the fault and the problem cannot be solved with a simple sw or plan of memory up-grade (terrestrial TV channel list and SAT plans) or with a simple repair that can be made locally, in any case we suggest you to read the various “F.A.Q”, to view our “VIDEOS” and the information on our “SERVICE” section;
• If the instrument is really amaged/faulty, fill in (or ask your vendor to fill in) the form to require an RMA (Return Material Authorization);
• The authorisation will be sent in approx two working days.

Note: Scroll the page to the end to donwload the RMA forms, pdf and doc format.

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This is the example of the LETTER (RMA) you will receive
for the return of OUT of WARRANTY instruments:

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This is the example of the LETTER (RMA) you will receive
for the return of UNDER WARRANTY instruments:

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This in the example of tht “SHIPMENT LABLE” that you will receive: