1. Guarantee Regulations for Service and Repairs (EEC and outside-EEC)

ROVER Instruments is a certified Company ISO 9.001-14.001-45.001.

ROVER Laboratories S.p.A. has a standard guarante period of 12 months.

This is extended to 24 months for countries within the European Community, and in any case, in accordance with the laws and/or possible regulations applied in your country.

GUARANTEE REGULATIONS:

1. IMPORTANT: the guarantee is valid only upon the presentation of invoice or receipt to ROVER Laboratories S.p.A. The purchase date must be clearly indicated on the invoice/receipt.

2. The guarantee covers the replacement free of charge of parts only, when malfunctioning is solely due to manufacturing faults. The faults must be indentified and defined by Rover personnel only.

3. The guarantee is void if:

a. the equipment is tampered with or repaired by non-authorized personnel;
b. damage is found, caused by the incorrect use of the equipment, without following the advice explained in the User’s Guide accompanying the equipment;
c. damage is found caused by the use of the equipment in unsuitable working environments.

4. The following parts are not covered by the guarantee:

a. Parts subject to wear, such as aesthetic ones, keyboard, encoder, plastic chassis, etc;
b. Batteries, 3 months from the date of purchase, if original;
c. Bags and carrying cases, including shoulder straps, PSU and accessories.

5. The equipment can not be replaced and the guarantee can nor be extended after the repair of a fault.

SERVICE NOTES and PROCEDURES:

6. The equipment can only be repaired by the manufacturer or by an authorized ROVER Laboratories service center:

a. Before returning the meter for repair, always contact the distributor where you purchased the unit or an authorized service center if present in your area to obtain the return procedure for your analyzer. If no authorised ROVER service centers are available in your area, please contact Rover Laboratories S.p.A. directly at the following telephone/fax numbers and/or e-mail address:

• Telephone: +39.030.9198.299
• Fax: +39.030.990.6894
• E-mail: wecare@roverinstruments.com

b. Important: please take note that non-authorised returns for repair to ROVER Laboratories S.p.A. will be rejected.
c. When returning the meter, always send it with the following documentation attached:

• the fully-compiled FAULT IDENTIFICATION FORM
• transport document
• the eventual request for an estimate of repair costs

d. Please note that the request for an estimate of repair costs must be submitted upon return of the analyzer with a written note. If the repair cost estimate is not accepted, ROVER Laboratories reserves the right to charge the customer for the estimate costs analysis.

7. Risks and costs for transport to ROVER Laboratories S.p.A. must be sustained by the buyer. After repair, if the equipment is under guarantee, ROVER Laboratories S.p.A. will pay for the transport returning the goods to the customer. If the instrument is not under guarantee, after repair, the equipment will be returned by courier service with the amount to be paid by the customer shown on the invoice.

8. The guarantee does not cover compensation for direct or indirect damages of any kind to people or goods caused by the use of the equipment and/or compensation caused by the suspension of use due to eventual repairs.

9. ROVER Laboratories. S.p.A. is not responsible for eventual tampering and/or modifications that may cause the goods to no longer adhere to the European “CE” regulations, especially regarding EMC and safety.

2. Privacy Policy 679/16 (GDPR) 

INTRODUCTION

Within the corporate processes, the protection of the privacy during the processing of personal data is the subject of great attention by Ro.Ve.R. Laboratories SpA (hereinafter “ROVER”). The personal data collected are processed in compliance with Italian and EU legislation, with particular reference to the European Regulation 679/16 (hereafter also “GDPR”), and the legal provisions in force in the countries in which the Company operates.

ROVER As the owner agrees to protect your privacy and your rights and, according to the principles dictated by the aforementioned standards, the processing of the data provided will be based on principles of correctness, lawfulness and transparency.

PURPOSE OF THE TREATMENT

Our Company must acquire or already hold some data concerning you. The collection and processing of your data is carried out in order to allow our Company to conduct the activity of:

• management of the contractual relationship (as a customer, as suppliers or as a collaborator), more specifically: administrative, accounting, preventive orders and contracts management;
• litigation management;
• selection in relation to the needs of the company;
• fulfilment of transactions imposed by regulatory obligations;
• auditing and certification of financial statements (mandatory / optional);
• historical data storage;
• collection of references during the pre-contractual information phase.

METHOD OF TREATMENT

Data processing is carried out in the following ways:

• manual, with recording, processing and archiving on paper
  electronic, by recording, processing, storing and transmitting data with the aid of IT tools

The tools and the media used – paper, magnetic, computer or telematic – in the course of the processing activities are suitable to ensure the security and confidentiality of data.

The custody of databases is carried out in protected environments, whose access is under control and in compliance with the provisions of the law.
In carrying out the processing activities, the Company undertakes to:ensure the accuracy and updating of the data processed, and promptly acknowledge

• any adjustments and / or additions requested by the interested party;
• adopt appropriate security measures to ensure adequate data protection, considering the potential impacts that the processing involves on the rights and fundamental freedoms of the data subject;
• notify the interested party, in the times and in the cases provided for by the binding regulations, of any violation of personal data;
• guarantee the compliance of processing operations with the applicable provisions of the law.

DATA CONSERVATION POLICY

The company keeps personal information in its systems in a form that allows identification of data subjects for a period of time not exceeding the achievement of the purposes for which they are processed or to comply with specific regulatory or contractual obligations.

Where no temporal terms are specified by regulatory sources on conservation, ROVER will retain the data acquired for a period of 12 months from the end of the employment relationship; where the terms of conservation are subject to specific regulations, ROVER will comply with the terms of conservation envisaged.

COMMUNICATION AND DIFFUSION OF DATA

We inform you that without prejudice to the communications made in fulfillment of legal obligations, your personal data collected may be known by the Data Controller, the Data Processors and any third parties (parties involved in the management of the treatment). The data may be communicated, with the explicit consent of the interested party and for the purposes indicated above, also to the following subjects or categories of subjects:

• banks and credit institutions;
• employees of the company, professionals (lawyers, accountants);
• contractors of our company;
• customers of the company;
• other offices of this company or of other companies, including foreign companies, with the same associate or belonging to the group or with whom a correspondent relationship is maintained;
• auditing firm;
• anyone legitimate recipient of communications required by law or regulation.
• public bodies, authorities or institutions;

The dissemination of the data acquired to the categories of subjects listed above, will remain however bound to the purpose of the commercial relationship established with the interested party and carried out on the basis of the acquired consent.

THE RIGHTS OF THE INTERESTED PARTY

The interested party can assert his rights, recognized by the art. 15-22 of the GDPR and the current legislation, such as:

• Right of access: right to obtain from the data controller confirmation that personal data is being processed and if so, to obtain access to personal data and further information on origin, purpose, category of data treaties, recipients of communication and / or data transfer, etc.
• Right of rectification: right to obtain from the data controller the correction of inaccurate personal data without unjustified delay, as well as the integration of incomplete personal data, including by providing an additional declaration.
• Right to cancellation: right to obtain from the data controller the deletion of personal data without unjustified delay in the event that:
  • personal data are no longer necessary with respect to the purposes of the processing;
  • the consent on which the treatment is based is revoked and there is no other legal basis for the treatment;
  • personal data have been processed unlawfully;
  • personal data must be deleted to fulfil a legal obligation.
• Right to oppose processing: the right to object at any time to the processing of personal data which have as their legal basis a legitimate interest of the holder.
• Right to limit processing: the right to obtain from the data controller the limitation of processing, in cases where the accuracy of personal data is contested (for the period necessary for the data controller to verify the accuracy of such personal data) , if the treatment is illegal and / or the interested party has opposed the treatment.
• Right to data portability: the right to receive personal data in a structured, commonly and automatically readable format, and to transmit such data to another data controller, only for cases where the processing is based on consent and only for data processed by electronic means.
• Right to lodge a complaint with a supervisory authority: without prejudice to any other administrative or judicial remedies, the person concerned who considers that the processing concerning him / her is in violation of the GDPR has the right to lodge a complaint with the supervisory authority of the Member State in who lives or works habitually, or the state in which the alleged violation has occurred.

DATA CONFERENCE

The release of consent, if proposed by ROVER, is mandatory for the pursuit of the intended purposes as their non-availability would make it impossible to finalize the business relationship.

HOLDER AND RESPONSIBLE

The holder of personal data is the company RO.VE.R Laboratories s.p.a. – Via Parini 2 – 25019 Sirmione (BS) Italia – Tel: +39.030.9198.1 – Fax: +39.030.990.6894 – Email: info@roverinstruments.com.