- If you have already checked with your ROVER distributor about the nature of the fault and the problem cannot be solved with a simple sw or plan of memory up-grade (terrestrial TV channel list and SAT plans) or with a simple repair that can be made locally, in any case we suggest you to read the various “F.A.Q”, to view our “VIDEOS” and the information on our “SERVICE” section;
- If the instrument is really amaged/faulty, fill in (or ask your vendor to fill in) the form to require an RMA (Return Material Authorization);
- The authorisation will be sent in approx two working days.
Note: Scroll the page to the end to donwload the RMA forms, pdf and doc format.
![PRIME DIGITAL RMA request FORM for PRIME DIGITAL instruments repair 05-16](https://www.roverinstruments.com/content/uploads/2018/01/PRIME-DIGITAL-RMA-request-FORM-for-PRIME-DIGITAL-instruments-repair-05-16-724x1024.jpg)
———————————————————————————————————————
This is the example of the LETTER (RMA) you will receive
for the return of OUT of WARRANTY instruments:
![PRIME DIGITAL FAC SIMILE RMA authorization number OUT of WARRANTY 05-16](https://www.roverinstruments.com/content/uploads/2018/01/PRIME-DIGITAL-FAC-SIMILE-RMA-authorization-number-OUT-of-WARRANTY-05-16-724x1024.jpg)
———————————————————————————————————————
This is the example of the LETTER (RMA) you will receive
for the return of UNDER WARRANTY instruments:
![PRIME DIGITAL FAC SIMILE RMA authorization number UNDER WARRANTY 06-16](https://www.roverinstruments.com/content/uploads/2018/01/PRIME-DIGITAL-FAC-SIMILE-RMA-authorization-number-UNDER-WARRANTY-06-16-724x1024.jpg)
———————————————————————————————————————
This in the example of tht “SHIPMENT LABLE” that you will receive:
![ROVER and PRIME DIGITAL shipment label example 05-14](https://www.roverinstruments.com/content/uploads/2018/01/ROVER-and-PRIME-DIGITAL-shipment-label-example-05-14-724x1024.jpg)