F.A.Q.

Home » Faq » Do you have to repair a ROVER instrument (RMA) ?

Do you have to repair a ROVER instrument (RMA) ?

  • If you have already checked with your ROVER distributor about the nature of the fault and the problem cannot be solved with a simple sw or plan of memory up-grade (terrestrial Tv channel list and Sat plans) or with a simple repair that can be made locally, in any case we suggest you to read the various “F.A.Q”, to view our “VIDEOS” and the information on our “SERVICE” section;
  • If the instrument is really amaged/faulty, fill in (or ask your vendor to fill in) the form to require an RMA (Return Material Authorization);
  • The authorisation will be sent in approx two working days.

Note:

  • Scroll the page to the end to donwload the RMA forms.

ROVER RMA request FORM for ROVER instruments repair 05-16

———————————————————————————————————————

This is the example of the LETTER (RMA) you will receive
for the return of OUT of WARRANTY instruments:

ROVER FAC SIMILE RMA authorization number OUT of WARRANTY 05-16

———————————————————————————————————————

This is the example of the LETTER (RMA) you will receive
for the return of UNDER WARRANTY instruments:

ROVER FAC SIMILE RMA authorization number UNDER WARRANTY 06-16

———————————————————————————————————————

This in the example of tht “SHIPMENT LABLE” that you will receive:

ROVER and PRIME DIGITAL shipment label example 05-14

  • Click here if you want to download the application form to obtain the authorisation to send your ROVER meter back in “.pdf” format (not editable);
  • Click here if you want to download the application form to obtain the authorisation to send your ROVER meter back in “.doc” format (editable).